PUBPOL 5583 - Managing Operations

Multi-semester course: Fall, Spring. 2 credits. Letter grades only (no audit).

Enrollment limited to: EMHA students.

N. Santamaria.

This course prepares students to think analytically and managerially about operations processes, and to use the tools and intuition they acquire to ensure that the operations in production and service systems support the business strategies for these systems. A process view of operations will be used to analyze different key operational dimensions such as flow time management, service operations management, quality management, inventory management and supply chain management.

Outcome 1: Use quantitative techniques to support decision making in general operations settings.

Outcome 2: Analyze different key operational dimensions such as flow time management, service operations management, quality management, inventory management and supply chain management.

Outcome 3: Describe strategies to improve the operational performance of an organization.