In eCornell Certificate Programs
During complicated times, employee relations issues skyrocket. Managing these issues, with a process in place to mitigate further internal problems in a professional manner, can be challenging. Poor handling of internal investigations can not only result in legal and monetary damages, but also reputational harm to an organization.
In this certificate program, you will explore a framework for conducting effective employee relations (ER) conversations with employees and managers. When workplace complaints turn more serious, it is important you complete an accurate, unbiased investigation. This program will take you through the full investigations process, starting with conducting an interview. From there you will work on structuring and conducting the investigation. Finally, you will conclude and evaluate the investigation.
Throughout this program, you will learn and apply the frameworks, processes, and communication skills needed to help you develop effective ER management practices to conduct fair internal investigations and enhance the success of the organization’s mission through its employees.
For the best experience in this program, it is strongly recommended to take these courses in the order that they appear.