ORIE 5130 - Service System Modeling and Design

(crosslisted) SYSEN 5130

Fall. 4 credits. Letter grades only.

Corequisite: ORIE 3310, ORIE 3510. The ability to program simple algorithms in some appropriate environment (e.g., VisualBasic or MATLAB). Co-meets with ORIE 4130.

J. Pender.

Service systems arise primarily from the service sector of the economy. Examples are contact centers (also known as call centers), airlines, insurance and healthcare. This course describes techniques that are useful in the analysis and design of such systems. The class is structured around a number of cases. The emphasis is on modeling, solving the models, and interpreting the results. Both operational and strategic decisions are covered through appropriate examples.