ORIE 4130 - Service System Modeling and Design

Fall. 4 credits. Letter grades only.

Prerequisite: ORIE 3500, ORIE 3510. The ability to program simple algorithms in an environment like VisualBasic or MATLAB. No instruction in programming will be given. Co-meets with ORIE 5130/SYSEN 5130.

J. Pender.

Service systems arise primarily from the service sector of the economy. Examples are contact centers (also known as call centers), airlines, insurance and healthcare. This course describes techniques that are useful in the analysis and design of such systems. The class is structured around a number of cases. The emphasis is on modeling, solving the models, and interpreting the results. Both operational and strategic decisions are covered through appropriate examples.